|
|
FAQFrequently Asked Questions
Christmas Return Policy - Hassle Free!
To help our customers doing shopping for the Holidays, we extend our return
policy so that any items purchased from November 10 until December 24th
can be returned until January 10th for exchanges or credit, minus shipping
charges, as long as all the product is in new condition with full documentation.
If you want to read the whole leagilize version you can under
Terms
and Conditions.
What about Warranty? If everything I buy covered by a full warranty??
Yes. We are an authorized dealer for everything we sell, and you will
receive a full manufacturers warranty on all your products. For additional
information, check out our Warranty
Page.
How do you guys ship?
Fast! Normally the same day, and we normally use UPS and only charge
actual shipping rates. No handling fees are added to your order.
Check out our Shipping
Page for more info.
What happens if I order a product, but when it arrives, I don't
like it? Can I return it?
Yes, we will accept returns on unused - new products as long as they
have all the original packaging materials and are returned within 14
days of delivery. You must call in advance to get a RA# before shipping
any products back to us. It shall be your responsibility to carefully
package and insure any deliveries. If products arrive in new condition,
without damage, you will be credited for the full amount of purchase
minus shipping charges. If you want to read the whole leagilize
version you can under Terms
and Conditions.
Do I have to pay sales tax?
Only if in the state of Texas. Sales Tax of 8.25% will be added if you
are in Texas.
What about overseas orders?
We have gotten some incredible rates from UPS for our overseas customers.
The problem is, the rates are so good, they are not reflected on our
checkout screen which goes off standard UPS rates. But as an example...
If you got a full reg setup with computer it will weigh about 8 lbs.
Going to the UK it would be $43.31, to Australia it is $68.15, to Denmark,
$49.05. If you wish, simply Email
Info@Scubatoys.com and let us know what you are thinking of getting
and your address, and we can work up a shipping quote for you.
Also remember that for overseas orders, there may be taxes or duties
assessed by your government. It is impossible for us to know all the
duties for all countries, but you should be able to check with your
local customs department.
Are you guys going to sell my name to some mailing list?
No! We will not give, sell, or distribute your name to anyone!! We won't
even use your name in our own mailing list unless you specifically go
to our home page, or the prizes page and sign up for our mailing list.
Do I have to order on the net with my credit card?
No! You can order using your credit card, or you can send us a cashiers
check or money order, send a personal check, or you can have
funds wired into our account. When you get to the checkout screen, you
will have options to choose from there - or call us and we'll help!
If I do order with my credit card is this safe?
Yes! We use a secure server so your credit card information is probably
safer than if you purchased something in a store.
Are all these products listed new?
Yes indeed! All products are new in the box (if they come with a box).
You will not find any blems, rejects or the like. Occasionally we come
across one of our manufacturers offering a close out on last years models
or colors, but if that is the case we will tell you in the product description.
I want someone to help me with my buying decision. Can I call
and talk to someone who knows something about scuba?
Sure thing! Call us at (972) 820-7667 from 10:00Am-7:00Pm Central Time, Monday
through Friday and 10:00Am to 6:00Pm on Saturday. In the US you can use our Toll Free Number - (877)
Scuba Gear - You will be talking to one of our Scuba
Instructors at ScubaToys. They will help you with any product decisions.
We feel an educated customer is our best customer.
I saw on your other web page you guys are an Atomic Dealer. Can
I buy an Atomic Regulator from you on the net?
No... Sorry. Some manufacturers do not allow internet or mail order
sales. Atomic, for example is one of them.
Yea but I saw another website that sold Atomic. Why can they do
it if you can't?
Anyone selling products on the net that the manufacturer does not allow
is selling "gray market" goods that will not be covered under warranty.
We will not lie to our customers, and will not sell goods with filed
off serial numbers, or bootlegged - unwarranted products. If you want
a product that we sell, but can't sell on the net, you can come into
our store to get it.
What are the shipping Charges? Handling Charges?
When you go to check out, the cart will calculate shipping charges for
you. If you are in the 48 States, you will have your choice of UPS Ground,
3 Day Select, 2 Day, or Overnight Red Label Service. The price for each
service will be listed and you may choose the service that best suits
your time constraints. For Alaska, Hawaii, Guam and FPO addresses, we
use priority mail.
WE DO NOT CHARGE HANDLING FEES!
We feel the prices should be the prices of the product alone, plus actual
UPS Charges. Not inflated Shipping & Handling Fees.
If you have any additional questions you would like the answers to,
please don't hesitate to call us toll free at (877)Scuba Gear, or drop
us an email at info@scubatoys.com.
|
|
| Most recent posts on our Forum! |
|
|
|
| Aeris
| Akona
| Amphibious Outfitters
| Apollo
| Armor
| Bare
| Bonica
| Catalina
| Cetecea
| Cressi Sub
| Dacor
| Dive Rite
| DUI
| Genesis
| Henderson
| Hollis
| Ikelite
| IST
| JBL
| Luminox
| Luxfer
| Mares
| McNett
| Mountain Shirts
| Misc Scubatoys
| Naui
| NeoSport
| New World
| Oceanic
| Ocean Master
| Ocean Reef
| Otter Box
| OMS
| Oxycheq
| Pelican
| Pinnacle
| Poseidon
| Princeton Tec
| Pro Ear
| PST
| SeaPearls
| Sea Window
| Sporasub
| St. Moritz
| Sea & Sea
| SeaCure
| SeaLife
| SeaVision
| Sherwood
| Spare Air
| Stahlsac
| Tiddies
| Tilos
| Trident
| Tusa
| Ultimate Products
| Underwater Kinetics
| Uzzi
| Whites
| Worthington
| XS Scuba
| Zeagle
|
Driving to our Location
1609 S Interstate 35E
Carrollton, TX 75006
(972) 820-7667 Toll Free: (877) 728-2243 Fax: (972) 820-7521
info@scubatoys.com
All text and images © ScubaToys.com 2007
ScubaToys ® is a Registered Trademark
Your destination for Discount Scuba Gear
Call us cheap.. Call us inexpensive... Just call us!
|
|
Serving all of Dallas, Ft. Worth, Carrollton, Plano, Allen, The Colony, Frisco, Highland Park, Little Elm, Euless, Bedford, Grand Prairie, Farmers Branch, Denton, Arlington and the rest of the North Texas area... as well as World Wide!
As the online scuba shop featured in UPS Magazine we get special shipping rates throughout the world and ship daily to Canada, Spain, England, Australia, New Zealand, Norway, The Netherlands, Iceland, Ireland and more.
|
10) 